HACCPHelp FAQs
 

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We have included a list of Frequently Asked Questions below.  Our hope is that these will answer questions about HACCP and HACCPHelp Software.  Please feel free to submit a question to us so that we may share the answer with other users. 

Submit a question that has not been posted below by clicking here.

bullet When I insert the HACCPHelp! CD I get a message asking me to change my display settings to 800 by 600 pixels.  Do I have to run HACCPHelp on these settings?

No.  The tutorial part of the HACCPHelp! CD needs to be viewed at these settings.  Once you have run through the tutorial and installed HACCPHelp! you can reset you display to whatever you prefer.
 

bulletI have hundreds of ingredients and recipes and don't have time to input them.  Can you help?

Yes.  Implementing HACCP is a large undertaking.  However, keep in mind that you can start by identifying only those recipes that have potentially hazardous foods for Hazard Analysis.  Secondly, narrow it down to the recipes you are presently using and split the task up.  Finally, we can help with our service to customize your software by inputting all your information for you.
 

bulletAfter installing HACCPHelp!™ I receive a message telling me that the "Alias is not found."  What should I do?

The software is looking for HACCPHelp! and can't find it.  Here are some steps that can fix the problem and allow the software to install and function properly.

  1. BACK UP YOUR SYSTEM.
  2. Uninstall HACCPHelp.
  3. Delete HACCPHelp Folders (MAKE SURE YOU BACK THEM UP FIRST).
  4. Search Files and Folders for 'IDAPI'.
  5. Delete the IDAPI .dll files.
  6. Re-start you computer.
  7. Re-install HACCPHelp!™ (Remember to re-start your computer after installing the software.)
 

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